Do you have in-house trainers?
It is a huge growth area, with many companies turning to them to maximise investment in staff development.
City & Guilds training research reveals 65 per cent of organisations now opt for tailor-made in-house training.
But that training also often tends to fall flat, with 99 per cent of organisations reporting failure in their in-house training in the past five years.
How can this be improved?
Well, whether you have in-house trainers or provide training courses to your clients, you need tutors who can bring it to life and engage delegates from the first moment and maintain their interest.
To help with this, we’ve revamped our Train the Trainer courses to make them even more practical. And we have added a camera technician to the second day of the programme to help your trainers master their training delivery.
Why?
“Presenting to camera is just like having another person in the room,” Dan Boniface, our head of training, said.
“But it has a massive impact on learning.
“Pausing and reviewing the footage is brilliant for in-depth analysis and looking at things like body language, tone of voice and volume.
“Watching ourselves back on camera allows us to reflect on how others view us, and you can see your strengths.
“You can see if you are good at holding the attention of the room and are having an impact. And you may identify little habits you want to change.
“People tend to catastrophise. We make things worse than they are and are our own worst critics.
“When you watch the footage back, it is nowhere near as bad as you thought it was.”
So, how does it work?
Dan said: “Delegates deliver a five-to-10-minute training session they have pre-prepared, and there will be a camera technician in the room.
“The technician will use their skills to film the session, and we will then play it back.
“We then review the delivery, enabling the delegate to get expert feedback from the trainer.
“Without the camera technician, we can still give expert feedback, but we may have missed little, but important, things.”
Is it daunting to have a camera on a training course?
Dan said: “Unless you work in the media, talking on camera can feel like a pretty uncomfortable thing to do.
“But we must go outside our comfort zones to learn.
“People like challenges. And we will strive to overcome something if we think it is achievable.
“Our trainers have all been through media training with our sister company Media First, and we are adept at supporting our delegates when there is a camera in the room on this course.
“We put them at ease, support them and give them the right skills to deliver training with a camera in the room.”
Camera technicians have been added to The BCF Group’s Train the Trainer courses over the past couple of months.
And it is already having a significant impact on delegates.
“On a recent course, I had the most nervous delegate I have worked with since joining The BCF Group,” Dan said.
“She was terrified of public speaking and delivering training.
“We started the session by looking at her training persona, values and how to start a session with impact. And that started to build her confidence.
“But the huge turning point was on day two when she had to deliver her training course with a camera technician in the room and a microphone clipped to her jumper, which can feel daunting.
“It allowed her to practice some reframing and coping mechanisms. She did some self-talk before delivering the training – ‘I can do this’, ‘I have the knowledge’, ‘I can deliver this training’.
“Her training was good, and you could see she was becoming more authoritative.
“And watching it back was the moment of huge impact. She could then see what we all saw – that this was a knowledgeable, personable trainer.”
This was then repeated throughout the day, with the delegate improving each time.
Dan said: “Her performance went up another level when we did it again. She implemented the feedback from the earlier session. The transformation in her confidence was unbelievable and amazing to witness.
“It shows how important it is to have the camera technician in the room, enabling the delegate to see how good they are.”
Being so nervous, was she reluctant to watch herself back?
“It can feel uncomfortable watching yourself, and she was a little reluctant,” Dan said.
“As a trainer, I could put her at ease and promote the learning opportunity that comes from watching yourself.
“The camera technician had also put her at ease by talking about how journalists who present to camera all the time don’t like watching themselves back.
“It made her realise it is ok to feel uncomfortable.
“Once you have seen yourself once or twice, you get used to it.”
Another great advantage of adding a camera technician to Train the Trainer courses is it offers more opportunities for peer learning.
Dan said: “We set the course up so that delegates have several opportunities to present to camera and put things into practice – it is not a one-time delivery.
“We know people learn best through repetition.
“And watching the footage back allows the other delegates to feed in and pick up on good skills and techniques their colleagues have and model themselves a bit on that person.
“The other thing we emphasise on the course is that it is ok to make mistakes and if things don’t quite go to plan – that offers a learning opportunity.
“I had a recent course with a manager and one of their direct reports. It was a brilliant opportunity for the manager to recognise how good his employee is and to develop her confidence because he was able to enthuse about her delivery.
“I think it increased her trust in herself and the manager’s trust in her.”
What about if you deliver training remotely? Do you still need a camera in the room?
“If we have delegates who will deliver training in person, then the camera tech will be in the room,” Dan said.
“If they are more likely to deliver training remotely, we can set up in a way that lets them practice talking directly to the camera.
“And we can then teach them how to ensure there is eye contact through the camera, and to think about how we present ourselves in that situation.”
Keen to learn more?
Our hands-on Train the Trainer courses equip trainers with the skills and confidence to deliver engaging training courses.
Click here to learn more about our Train the Trainer course options.
The BCF Group has been helping organisations develop their talent, inspire their people and overcome obstacles and challenges for the past 25 years.
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