Business Coaching, Soft Skills and Training
On the one hand there are the specific technical skills required to actually do the job in the first place. For example an electrician employed in the maintenance department of an organisation will have to have received training and know about things such as wiring, installing sockets, fuse boxes, working safely with electricity etc.
Whilst they are likely to require refresher training such as in the areas of health and safety or to expand and develop their range of knowledge regarding electrical systems, it is highly likely that they will have done their training and become qualified before they were employed by the company, rather than the firm hiring someone with no electrical knowledge and then training them up from scratch.
Soft Skills/Interpersonal Skills
In contrast to these technical skills or mandatory areas of knowledge, there are also soft skills which are frequently overlooked in favour of the technical skills mentioned in the paragraph above but are in fact essential for the successful operation of a business. These soft skills cover a variety of different areas including written and verbal communication (both internal and external), solving problems, change management, presentation skills, management development and the skills required to be a successful and effective manager.
Workers Will Often Need Both Types of Skills
Whilst employees may have the technical skills that are essential to performing their job role, without workers and managers also possessing these soft skills they are likely to work in isolation and with little communication with each other. This more often than not results in time consuming and costly mistakes being made, a failure to adapt to changing market conditions, poor customer service and a lack of teamwork with subsequent conflicts between departments and individuals who put their own interests ahead of the company's as a whole.