Employees Need The Knowledge to Answer Questions
Employees Who Can Work by Themselves Reassures Managers When They Leave the Workplace
A number of business coaching articles such as this one describe how making use of questioning techniques gets employees to begin thinking of solutions to problems and queries themselves without automatically heading straight for the manager every time and asking them for clarification or what to do about it. Having employees deal competently with issues themselves weans them off dependency on the manager who can then get on with their own work and feel more confident whenever they have to go out of the office.
Employees Will Need Training to Learn a Suitable Amount of Knowledge First
However, as well as coaching employees to get into the mindset of answering questions and dealing with issues themselves, a critical element of this is them having the knowledge in the first place in order to deal effectively with the issues. For example it would be unfair to ask them to suggest ways in which to improve the health and safety culture of the business or their particular department if they have had little to no health and safety training or obtained a recognised health and safety qualification like the NEBOSH General Certificate. In this instance they would need to receive the appropriate training to give them the knowledge which would enable them to make practical suggestions and deal with associated issues.
Along with knowledge, the employee may also need certain skills or experience in an area before it can be deemed appropriate for them to answer certain questions and tasked to develop ideas and handle related issues by themselves without relying on management input to assist them.