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Role Play in Training and Coaching Sessions

Practising a Likely Situation

The use of role play is a tool which is used to good effect by many managers and trainers around the world when it comes to developing the skills, and particularly the confidence, of their employees to perform a particular role at work. Aside from letting them loose on a real life situation such as dealing with customer complaints over the telephone for real, role play is the next best thing in that they can practise all of the skills and techniques they need to perform the function but without running the risk of causing an incident as could happen if they were thrown straight into the task without any practice.


Role Play and Business Coaching for Learning Skills

Role play is often used in conjunction with providing business coaching as the two can both highlight the requirement for additional training that may be required for the employee, either before they commence with a new task or job role, or to make them even more proficient in the role which they are currently employed in.


Having Fun is an Effective Way to Learn

For many employees, role play is a fun way to learn and is much more effective for them than simply being lectured to about what they should and should not do. It also gives them an opportunity to make any mistakes in a practice situation which will not cause any damage, and will allow the trainer to correct their technique in readiness for the employee working on a live situation.


All Levels of Experience in the Job Role Will Benefit

It is not just new and inexperienced employees who will benefit from role play. Those who have been performing the task for real are unlikely to know everything or do everything perfectly. Group role play where situations are played out whilst other team members watch may also provide them with valuable hints and tips for things that their colleagues do which they had not thought of.


Learning Through Role Play May Not Be Suitable For All Job Types

Whilst role play is highly effective for job roles and activities such as sales and customer relations which require people to be outgoing and extroverted to a certain level, for other employees with different workplace duties the idea of role play may be abhorrent and cause embarrassment, and will not actually be necessary for the type of work that they do.

Good managers will realise that whilst some employees may need pushing in order to be taken out of their comfort zone, there will be times and certain employees who will resist a particular training method and will require a different approach. Being able to recognise that a one-size-fits-all approach to training or indeed other forms of dealing with employees is a particularly important managerial skill for managers to learn.



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Related Courses

Please see below for some business coaching courses and qualifications which you may be interested in:

ILM Level 7 Qualifications in Executive Coaching and Mentoring

The ILM Level 7 Qualifications in Executive Coaching and Mentoring are designed for senior leaders/managers (or those working in a training and development role) who are regularly coaching or mentoring at a senior level.

It is for those executive coaches who wish to accredit, validate or enhance their skills with an internationally-recognised executive coaching qualification.

Click Here for More Information


ILM Level 5 Qualifications in Coaching and Mentoring

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams.

This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams.

Click Here for More Information


Master Coaching Diploma from the BCF Group

This course enables participants to develop their understanding of executive coaching and mentoring, to explore the underpinning psychological theories of coaching and to practise and apply their skills within a non-directive, non-judgemental framework.

At the BCF Group, we use a powerful blend of coaching concepts and practical skills-based development to support the enhancement of executive coaching and leadership mentoring skills in an organisation.

Click Here for More Information


Advanced Coaching Certificate from the BCF Group

Based on our extensive work and experience with leaders, both in the private and public sectors; this course has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance.

Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams.

Click Here for More Information


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