Training for a Specific Job Role
Promotion Often Needs to be Accompanied with Training
A large number of managers make the mistake of promoting or moving a person from one job role to another without providing them with sufficient training. By failing to provide this, the employee is often left trying to muddle through as best they can. Not only are they likely to feel as if they are not able to satisfy the requirements of this new position and possibly ask to go back to their old one, even if they do stick with it they are likely to produce work which is not as good as it could be had they been provided with training.
Business Coaching to Identify Training Needs and Develop Employees
Not only should training be given, but so too should business coaching between the employee and their manager. By utilising the forum and dialogue in the business coaching sessions, employees will have the chance to state the difficulties they are encountering. Managers will be able to identify (or even be told directly by the employee) the areas where there is a need for training in terms of developing their skills.
An Example - Sales Training
An example of a specific job role which will require training for those new to the position is sales. Very few will be born with all of the skills necessary to be a proficient salesperson. Not only must a person be outgoing and have effective communication and influencing skills in order to obtain interest and close the sale, but they must also have excellent knowledge of the product in order to feel confident about selling it and to answer any questions potential customers may have. They may also require slightly different training depending whether they are selling the products over the telephone or face-to-face.
Training and Business Coaching Before and After Moving Job Roles
Training and business coaching should be put into place and performed both before and during an employee's transition to a new job role. This will maximise the probability of the employee being happy and sticking with the new position, but also enabling them to do it well for the benefit of the organisation. Providing training before the employee commences their new job role will allow them to adapt to the changes and settle into their new role much faster and with fewer initial problems once they begin.