Training to Reduce Errors and Improve Quality
Along with training being important for acquiring new skills and refreshing or refining existing knowledge and skill sets, another of its important uses is to reduce mistakes and improve quality.
When Might Training Be Needed?
Whether there has been a recent spate of mistakes which has led to an increase in waste and costly write-offs, or if it is just an objective of management to improve the quality of the product or service and/or reduce the number of defects or rejects from the production line, by providing training to employees the company can achieve these desired outcomes.
Errors Through a Lack of Knowledge Can Be a Danger to Health and Safety
As far as errors, mistakes and rejected defective products are concerned, it is likely to be the case that the problems stem from a lack of training.
Workers may not have all of the required knowledge necessary to assemble a product, especially if it is a complex one, or they may not be completely proficient in a skill that is required in order to manufacture the item to the expected standard. Not only can this lead to poor customer satisfaction, it can also affect the health and safety of people.
For example the products themselves may cause a danger if they are not assembled correctly such as being a fire hazard or causing injury if they were to fall apart. Alternatively if the products themselves are safety equipment, any defectiveness in them can have serious repercussions as it may lead to death or make an injury worse which may not have occurred had the safety product done what it should have.
Training to Improve Quality
Training can also be utilised to improve quality. Improving employee's knowledge of certain techniques and methods can result in them producing better quality work, not to mention increasing their productivity.
Training and Business Coaching
Training is often provided in conjunction with business coaching. Whilst training teaches new skills or re-affirms knowledge which a person may have forgotten, business coaching allows the identification of barriers and subsequent action plans to overcome them to be determined. It is for this reason that training and business coaching go so well together and form a powerful combination for developing the workforce of a company in order for it to achieve its objectives and goals.