Using Business Coaching to Help Underperforming Employees
Business Coaching Can Be Used for Employees at All Performance Levels
One focus of business coaching is on assisting those employees who are already performing at an acceptable level to push on to the next level and go from 'acceptable' to 'great'.
Just as important though is another group of employees; those who are not reaching the acceptable level of performance and require business coaching sessions with their manager or an external business coach to tackle the problems they are having to get them to the level which management desires.
Determining the Reasons for Underperformance and Potential Solutions
There can be many possible reasons for an employee to be underperforming.
Of course it may be the case that they are simply not suited to the job which they have been recruited to do. Usually though if they have gone through a rigorous recruitment process including interviews, and have past experience of similar positions, then the position will be suitable for them and there are other issues which are holding them back.
A business coaching meeting will allow for the identification of these issues, and should also highlight any requirements for additional training or support which may be required to help the employee with their job performance. Regular sessions will allow for an action plan to be devised which details actions for the employee to do differently and enable evaluations of the success or otherwise of these efforts. They can also be amended and adapted during subsequent meetings to really tailor their effectiveness with the ultimate goal of increasing the employee's effectiveness in the workplace for the achievement of management's expectations.
Business Coaching and Training
It will often be the case that underperforming employees will require both training and business coaching sessions to improve their effectiveness and workplace performance. Whilst one without the other will provide some benefit, engaging in both at once will really assist the employee with their development and their ability to perform.
Business coaching can be useful in identifying training needs to assist with determining which training courses will be of most benefit for advancing the skills of the worker.