Business Coaching, Management Training and More by The BCF Group

Effective Communication and Influencing

  • In-House Option Available
Professional Customer Care Training

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees.

Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.

View Dates and Prices


Course Syllabus


Module 1

The Communication Process
  • Identifying, what is effective communication?
  • Recognising the different ways in which we communicate
  • The barriers to effective communication
  • Looking at Johari's™ Window, to better understand how communication flows


Module 2

Effective Communication Skills
  • Demonstrating a positive mental attitude
  • Establishing active listening
  • Developing your questioning skills
  • Using positive language


Module 3

Different Types of Influencing
  • Looking at influencing versus manipulation
  • Developing your own preferred influencing style
  • Understanding the different influencing styles and their uses
  • adopting a flexible style for the desired outcome


Module 4

Behaviour Breeds Bahaviour (Transactional Analysis)
  • Looking at the history of hidden transactions in communications
  • The hidden meaning in what we say and what we receive
  • How to recognise if what you're saying is calm, rational, logical and professional


Module 5

Body Language
  • Understanding the impact of body language in effective communication
  • Noticing how your own body language influences others positively and negatively
  • Analysing and practicing the techniques of successful body language


Module 6

It's All in the Voice
  • Learning the importance of tone of voice in effective communication
  • Realising how your tone of voice influences others


Module 7

Written Communication
  • Understanding the pitfalls of opening a discussion
  • Identifying the different types of written communication
  • Recognising the importance of preparation and planning
  • Looking at different structures and layouts of written communication
  • Using the correct words and phrases


In-House Courses


In-House Effective Communication and Influencing Courses

We run this course as an in-house programme for companies and organisations who wish to develop a number of their employees at the same time, and find an in-house course at their own premises much more suitable. We can also conduct an exclusive course at one of our training venues if that would be more convenient.

If you would like to discuss how we can tailor this course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.



Scheduled Open Courses

Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. If you would like to discuss how we can tailor this course for you and/or run it at your premises, please call us on 0844 800 3295 or contact us online with a brief description of your training requirements and we will get back to you.




Also Consider...

ILM Level 3 Award in Leadership and Management Course

One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. It is vital that a manager has the essential skills to fully support and lead their team to success.

This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results.

To find out more information, and to see the scheduled dates and course syllabus for our ILM Level 3 Award in Leadership and Management course, please click on the button below.

Click Here for More Information


First Line Management Course

The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. We have specifically designed new models for this course that will help make what some believe is a complex undertaking (performance management; organisational strategy and operational alignment) into a simple, clear and concise set of steps. Once shown "the big picture", we help you break it down from a managers perspective.

We currently run this course as an open course at our Nottingham, Manchester and Reading training venues, as well as providing it in-house at your premises. The course content can also be made bespoke and tailored to your organisation's specific requirements and industry.

To find out more information, and to see the scheduled dates and course syllabus for our First Line Management course, please click on the button below.

Click Here for More Information

Do you need some advice?

Discuss your training requirements today with one of our expert advisers.