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First Line Management Course
The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.
Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.
Course Syllabus
Module 1
Role Assessment and Personal Development
- Understanding different roles and responsibilities in your business
- Outline framework of your management orientation
- Taking the step into management, what to look out for
- Identifying personal development needs and planning for growth
Module 2
Effective Communication Skills
- Communicating to be effective - how, what and when to communicate
- Designing effective questioning techniques and listening actively
- Setting and managing expectations clearly
- Working with, and responding to, differing communication styles
Module 3
Managing Yourself
- Use of planning tools and techniques
- Dealing with time stealers and interruptions
- Recognising performance management and feedback conversations
- Learn how to delegate effectively
- Understand how to manage your own emotions in tough situations
- Plan and prepare before strategic conversations with your team or stakeholders
- Regulating your own emotions
Module 4
Managing Your Team
- Understanding different management styles and how to use them
- Setting expectations and clearly defining roles and responsibilities
- Pinpointing performance and motivating your team/individuals
- Learning the management actions required to maintain team effectiveness
- Team dynamics and looking at individual behaviour within teams
In-House Courses
This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.
This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.
If you would like to discuss how we can tailor this programme into a bespoke management training course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.
There are no hidden extras to pay on top of our course prices, unlike other providers who charge extra for things like study books and exam fees. Our First Line Manager open courses have the following included in the course cost:
- Certificate of Attendance
- Buffet Lunch and Refreshments
- Free All-Day Car Parking at Nottingham Venue
Nottingham
5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DGAll of our Nottingham training courses are held at the same location as our head office. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful all-day free car parking is also available.
Normal Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.| Course Date | Availability? | Booking Information |
|---|---|---|
| 28th-29th May 2019 | Yes | Click Here for Details |
| 16th-17th September 2019 | Yes | Click Here for Details |
| 10th-11th December 2019 | Yes | Click Here for Details |
Reading
Media First Ltd, Holybrook House, 63 Castle Street, Reading, RG1 7SNOur Reading courses are located at our sister company, Media First Ltd. The training facilities are approximately 10 minutes walk from Reading station, and easily accessible from London. There is a multistorey public car park nearby for those coming by car (charges apply). Please note that unfortunately this training venue is not suitable for wheelchairs.
Normal Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.| Course Date | Availability? | Booking Information |
|---|---|---|
| 23rd-24th May 2019 | Yes | Click Here for Details |
| 18th-19th July 2019 | Yes | Click Here for Details |
| 28th-29th November 2019 | Yes | Click Here for Details |
Why is Management Training Needed?
Managers play a vital role in the success or failure of a business, and are crucial in helping a business reach its maximum potential. Without them leading from the front, employees will suffer from a lack of direction and team cohesion, which will make them far less effective at achieving the organisation’s objectives.
Market trends, consumer attitudes, legislation and numerous other factors all affect the future of the business, and, as a consequence, the requirements and demands placed upon management. Although some methods and concepts will never change, managers need to ensure that they keep their knowledge updated and continue to learn, adapt and evolve to a changing environment.
Is Formal Management Training Necessary to be an Effective Leader?
This is a question which causes much debate, and it is hard to come to a definitive answer, although this article here tries to shed more light on the subject.
A number of people believe effective leaders are born with many of the attributes necessary to lead a team, and that any leadership training is unnecessary. Whilst this may be true in part, having personal attributes is only half the story... an individual needs to learn how to utilise these attributes and skills to be a great leader and manager. A course such as the ILM Level 2 Award in Leadership and Team Skills not only teaches new concepts, but will also help current and new managers discover how to employ what they know in order to positively and successfully lead their team. Related Link: ILM Leadership and Management courses.
Management is About More Than Just Giving Orders to Employees
Although managers and leaders need to be able to give clear directions to team members, simply giving orders or delegating tasks with abandon will soon cause problems. Managers need to be able to motivate their workforce, as well as positively influencing them, so that they will approach tasks with enthusiasm and a will for the company to succeed.
The responsibilities of a manager are extremely varied. From devising targets to project management, motivating employees to disciplinary procedures, and much more besides, a manager will have to perform many functions as part of their job role. As such, they not only need to be well-trained, but will need to make sure that they continue to invest in their future development by attending training courses and keeping up to date with a changing world.
Also Consider...
As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.
Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training.
Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.
We currently run this qualification as an open course at our Nottingham and Reading training venues, as well as offering it as an in-house programme for a group of our managers. As part of our Online Future Leaders Journey, we also offer the ILM Level 3 Award and ILM Level 3 Certificate qualifications in Leadership and Management as online courses which can be taken over 12 and 18 months respectively, and are idea for those who cannot take the three days out of the workplace to attend an open course.
To find out more information such as scheduled dates and prices for the various ILM Level 3 Award in Leadership and Management options, please click on the button below.
As a new manager, one of your new responsibilities is likely to be the management of health and safety.
It is up to managers to ensure that all reasonable precautions have been taken and control measures put in place in order to reduce, as far as is reasonably practical, the chances of a worker becoming ill or injured as a result of doing their job. A failure to comply with these responsibilities can lead to criminal prosecution.
One of the most popular health and safety training courses for managers is the IOSH Managing Safely certificate. Typically run over three days, this qualification provides managers with a comprehensive overview of the main health and safety issues that will apply to a workplace in virtually any industry. These include risk assessments and hazard identification, accident prevention, environmental considerations, legal responsibilities and much more.
The IOSH Managing Safely course is aimed at managers and supervisors with health and safety responsibilities, but is equally valid for directors, senior officers and health and safety officers in low risk organisations. Past delegates have come from virtually every industry and internationally.
So if you are a new manager and are taking your first steps into the management of health and safety in the workplace, this course will be ideal, particularly if you have had little or no formal health and safety training in the past. Please click on the button below to find out more about it, along with scheduled dates and prices.
Do you need some advice?
Discuss your training requirements today with one of our expert advisers.