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First Line Management Course
"Tienie moulded the course into areas that were relevant to my line of work and made everything very easy to understand. Everything was broken down very nicely, making quite a complex issue easily understandable."
Matt Hull, Head Landscaper, Scofell Landscapes
The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training.
Anyone who is new to a management or supervisory position will benefit from this course.
Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.
Course Syllabus
Module 1
Role Assessment and Personal Development
- Understanding different roles and responsibilities in your business
- Outline framework of your management orientation
- Taking the step into management, what to look out for
- Identifying personal development needs and planning for growth
Module 2
Effective Communication Skills
- Communicating to be effective - how, what and when to communicate
- Designing effective questioning techniques and listening actively
- Setting and managing expectations clearly
- Working with, and responding to, differing communication styles
Module 3
Managing Yourself
- Use of planning tools and techniques
- Dealing with time stealers and interruptions
- Recognising performance management and feedback conversations
- Learn how to delegate effectively
- Understand how to manage your own emotions in tough situations
- Plan and prepare before strategic conversations with your team or stakeholders
- Regulating your own emotions
Module 4
Managing Your Team
- Understanding different management styles and how to use them
- Setting expectations and clearly defining roles and responsibilities
- Pinpointing performance and motivating your team/individuals
- Learning the management actions required to maintain team effectiveness
- Team dynamics and looking at individual behaviour within teams
In-House Courses
This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.
For companies looking to get the most out of the session and the best value for money, an in-house management training programme is ideal. This course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.
If you would like to discuss how we can tailor this programme into a bespoke management training course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.
There are no hidden extras to pay on top of our course prices, unlike other providers who charge extra for things like study books and exam fees. Our First Line Manager open courses have the following included in the course cost:
- Certificate of Attendance
- Buffet Lunch and Refreshments
- Free All-Day Car Parking at Nottingham Venue
Nottingham
5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DGAll of our Nottingham training courses are held at the same location as our head office. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful all-day free car parking is also available.
Normal Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.| Course Date | Availability? | Book Online |
|---|---|---|
| 23-24 March 2020 | Places Available | Book Now |
| 09-10 June 2020 | Places Available | Book Now |
| 22-23 September 2020 | Places Available | Book Now |
| 08-09 December 2020 | Places Available | Book Now |
| 23-24 Mar 2020 | Book Now |
| 09-10 Jun 2020 | Book Now |
| 22-23 Sep 2020 | Book Now |
| 08-09 Dec 2020 | Book Now |
Reading
Media First Ltd, Holybrook House, 63 Castle Street, Reading, RG1 7SNOur Reading courses are located at our sister company, Media First Ltd. The training facilities are approximately 10 minutes walk from Reading station, and easily accessible from London. There is a multistorey public car park nearby for those coming by car (charges apply). Please note that unfortunately this training venue is not suitable for wheelchairs.
Normal Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.| Course Date | Availability? | Book Online |
|---|---|---|
| 14-15 May 2020 | Places Available | Book Now |
| 10-11 November 2020 | Places Available | Book Now |
| Course Date | Book Online |
|---|---|
| 14-15 May 2020 | Book Now |
| 10-11 Nov 2020 | Book Now |
"I really enjoyed the course, due to it being a much smaller group than expected. We were able to discuss problems that we face at work and visualise how to overcome these."
Rachael Joiner, Accounts Receivable Collections Specialist, Bill Medical
"Very pleased. The tutor was open to easy discussion and explaining different methods. I gained some valuable tools and would recommend."
Chris France, Quantity Surveyor, Brebur Ltd
"Clear and concise with relevant models to refer to. A worthwhile investment; a clear, well-built course."
Paul Robinson, Manager, Revolution Wheels International
Why is Management Training Needed?
Managers play a vital role in the success or failure of a business, and are crucial in helping a business reach its maximum potential. Without them leading from the front, employees will suffer from a lack of direction and team cohesion, which will make them far less effective at achieving the organisation’s objectives.
Market trends, consumer attitudes, legislation and numerous other factors all affect the future of the business, and, as a consequence, the requirements and demands placed upon management.
Although some methods and concepts will never change, managers need to ensure that they keep their knowledge updated and continue to learn, adapt and evolve to a changing environment.
Is Formal Management Training Necessary to be an Effective Leader?
This is a question which causes much debate, and it is hard to come to a definitive answer, although this article here tries to shed more light on the subject.
A number of people believe effective leaders are born with many of the attributes necessary to lead a team, and that any leadership training is unnecessary. Whilst this may be true in part, having personal attributes is only half the story... an individual needs to learn how to utilise these attributes and skills to be a great leader and manager. A course such as the ILM Level 2 Award in Leadership and Team Skills not only teaches new concepts, but will also help current and new managers discover how to employ what they know in order to positively and successfully lead their team. Related Link: ILM Leadership and Management courses.
Management is About More Than Just Giving Orders to Employees
Although managers and leaders need to be able to give clear directions to team members, simply giving orders or delegating tasks with abandon will soon cause problems. Managers need to be able to motivate their workforce, as well as positively influencing them, so that they will approach tasks with enthusiasm and a will for the company to succeed.
The responsibilities of a manager are extremely varied. From devising targets to project management, motivating employees to disciplinary procedures, and much more besides, a manager will have to perform many functions as part of their job role. As such, they not only need to be well-trained, but will need to make sure that they continue to invest in their future development by attending training courses and keeping up to date with a changing world.
"A great course. We covered a huge amount of information and I look forward to implementing changes in my team. There was lots of information and models to choose from. Tienie practised what he preached and set a good example for positive, collaborative communication."
Chantal Bush, Customer Services Manager, DMW
"I liked the way the training was delivered, and how much confidence it has given me. The course was fantastic and very enjoyable - a real light bulb moment!"
Aimee Burrows, Office & Logistics Manager, Ortus Technology Ltd
"An excellent course delivered brilliantly!!"
Barry Meek, CNC Technical Co-ordinator, SCM Group UK
