Business Coaching, Management Training and More by The BCF Group

First Line Management Course

2-day First Line Manager (FLM) open course or in-house training
First Line Management Training

Who Are First Line Management Courses For?

The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Course Syllabus


A group of new managers

Module 1

Role Assessment and Personal Development
  • Understanding different roles and responsibilities in your business
  • Outline framework of your management orientation
  • Taking the step into management, what to look out for
  • Identifying personal development needs and planning for growth
Effective communication skills for managers and employees

Module 2

Effective Communication Skills
  • Communicating to be effective - how, what and when to communicate
  • Designing effective questioning techniques and listening actively
  • Setting and managing expectations clearly
  • Working with, and responding to, differing communication styles

Time management is important for managers to learn

Module 3

Managing Yourself
  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Recognising performance management and feedback conversations
  • Learn how to delegate effectively
  • Understand how to manage your own emotions in tough situations
  • Plan and prepare before strategic conversations with your team or stakeholders
  • Regulating your own emotions
A happy team at work

Module 4

Managing Your Team
  • Understanding different management styles and how to use them
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams


Scheduled Open Courses

There are no hidden extras to pay on top of our course prices, unlike other providers who charge extra for things like study books and exam fees. Our First Line Manager open courses have the following included in the course cost:

  • Certificate of Attendance
  • Buffet Lunch and Refreshments
  • Free All-Day Car Parking

Nottingham

First Line Manager Courses in Nottingham, East Midlands

5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG

All of our Nottingham training courses are held at the same location as our head office. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful all-day free car parking is also available.


Invoice Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.

Course Date Availability? Booking Information
26-27 February 2019 Places Available Click Here to Book Online
28-29 May 2019 Places Available Click Here to Book Online
16-17 September 2019 Places Available Click Here to Book Online
10-11 December 2019 Places Available Click Here to Book Online
Date Booking Information
26th-27th Feb 2019 Click Here for More Information and to Book
28th-29th May 2019 Click Here for More Information and to Book
16th-17th Sep 2019 Click Here for More Information and to Book
10th-11th Dec 2019 Click Here for More Information and to Book



Reading

First Line Manager Courses in Reading, Berkshire

Media First Ltd, Holybrook House, 63 Castle Street, Reading, RG1 7SN

Our Reading courses are located at our sister company, Media First Ltd. The training facilities are approximately 10 minutes walk from Reading station, and easily accessible from London. There is a multistorey public car park nearby for those coming by car (charges apply). Please note that unfortunately this training venue is not suitable for wheelchairs.


Invoice Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.

Course Date Availability? Booking Information
11-12 July 2019 Places Available Click Here to Book Online
28-29 November 2019 Places Available Click Here to Book Online
Date Booking Information
11th-12th Jul 2019 Click Here for More Information and to Book
28th-29th Nov 2019 Click Here for More Information and to Book

In-House Courses

Students attending an in-house training course at work

This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.

This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.

If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.



Related Information:


The term First Line Manager can be quite broad and apply to a variety of situations, but typically describes an individual who has never been in a managerial position before and is now in charge of a team.

Along with those who are completely new to the role and for whom this is their very first taste of managing others, it can also apply to those who do have some managerial experience, but have had little or no formal training before. These individuals may never have been taught many of the skills that are so vital for becoming a good manager and getting the best out of their employees and team members.
Again, whilst the term is broad, first line managers are usually those who are being given their first taste of managing processes and people. They will have acquired new requirements and responsibility for a vast array of tasks such as managing members of their team, delegating effectively, project management, motivating and leading those around them... the list can be a pretty exhaustive one, and can be quite daunting for those promoted to their first management role within a business or organisation. Fortunately, training such as our 2-day First Line Manager Course will provide the foundations needed for an individual to begin their exciting new journey as a manager.
Being a manager can be challenging even for those who have many years of experience at it and have received management training over the years to develop and refine their skills, so it can be particularly difficult for those new to a management position. Taking charge of a team for the first time and having ultimate responsibility for that team's success or failure can create a lot of stress which some people may not be able to cope with, or simply decide they preferred their previous job without this managerial responsibility. It is not uncommon for many newly-promoted managers to decide that managing others really isn't for them.

A lot of the difficulties come about though because of a lack of training and individual confidence. The majority of new managers who struggle to adapt to their new role do so because they have never been taught suitable techniques, tips, coping mechanisms, delegation, time management, the need for sufficient work-life balance... Quite often they are simply thrown in at the deep end by the senior managers who have promoted them, who believe that just because they were very good in their previous role that they would instantly be able to hit the ground running in a managerial role. Being a competent and successful manager and leader requires many different attributes, a lot of which the new manager has probably never been forced to utilise, and so are probably lacking completely or seriously under-developed. Our First Line Manager Course provides the tools for the new manager to have confidence in themselves and serve them well as they embark on their managerial career.


ILM Level 3 Award in Leadership and Management

ILM Level 3 Award in Leadership and Management Course

As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.

Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training.

Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.

We currently run this qualification as an open course at our Nottingham, Manchester and Reading training venues, as well as offering it as an in-house programme for a group of our managers. As part of our Online Future Leaders Journey, we also offer the ILM Level 3 Award and ILM Level 3 Certificate qualifications in Leadership and Management as online courses which can be taken over 12 and 18 months respectively, and are idea for those who cannot take the three days out of the workplace to attend an open course.



IOSH Managing Safely Health and Safety Course

IOSH Managing Safely Course

As a new manager, one of your new responsibilities is likely to be the management of health and safety.

It is up to managers to ensure that all reasonable precautions have been taken and control measures put in place in order to reduce, as far as is reasonably practical, the chances of a worker becoming ill or injured as a result of doing their job. A failure to comply with these responsibilities can lead to criminal prosecution.

One of the most popular health and safety training courses for managers is the IOSH Managing Safely certificate. Typically run over four days, this qualification provides managers with a comprehensive overview of the main health and safety issues that will apply to a workplace in virtually any industry. These include risk assessments and hazard identification, accident prevention, environmental considerations, legal responsibilities and much more.

The IOSH Managing Safely course is aimed at managers and supervisors with health and safety responsibilities, but is equally valid for directors, senior officers and health and safety officers in low risk organisations. Past delegates have come from virtually every industry and internationally.

So if you are a new manager and are taking your first steps into the management of health and safety in the workplace, this course will be ideal, particularly if you have had little or no formal health and safety training in the past.