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First Line Manager - Zoom Courses

  • 1 Day Course
  • 1-2-1 Option Available

Our Zoom option pulls together all the great stuff from our classroom training and combines it with the benefits of online learning.

Not only do you benefit from a real person leading the programme, but you can attend the course from anywhere in the world without having to travel.

You will still cover everything you would if you were in the classroom. The only difference is that you will do it in two three-hour sessions to limit your screen time.

And the flexibility of this option means we can offer one-to-one sessions exclusively for you, as well as scheduling the learning around your work and personal commitments.

Your course price includes:

  • Course materials, handouts and workbooks
  • Certificate fees
  • Scheduled Zoom course dates
  • All pre- and post-course administration and management


Scheduled Zoom course dates


I was feeling very scared and anxious to participate in a Zoom training course, because I was worried I was not going to get what I needed to get out of the course.

You have managed to change my mindset completely and I have left today's training feeling SO positive and ready to make changes!!

Paul, I honestly cannot thank you enough. You are an amazing trainer and I would highly recommend you to anybody!

Claire Wootton, Operations Manager, Driving Industry Training Standards

Your Course Journey

The below timings outline the course journey for our First Line Manager course via Zoom:


  • Watch a 15-minute TED talk that sets the scene for much of what we will cover during the training.
  • Understanding roles and responsibilities
  • Taking a step into management
  • Effective communication
  • Setting and managing expectations
  • Responding to difficult communication styles
  • Recognising when to have performance management conversations
  • Emotional intelligence and you, your team and the business
  • How to motivate a team effectively
  • Team dynamics and how to influence them
  • BCF Certificate of Completion sent by post


Course Formats

We offer this qualification in a variety of formats. This gives you maximum flexibility, and allows you to fit your studies around your work and personal commitments.





Frequently Asked Questions (FAQs)

Managers play a vital role in the success or failure of a business, and are crucial in helping a business reach its maximum potential. Without them leading from the front, employees will suffer from a lack of direction and team cohesion, which will make them far less effective at achieving the organisation’s objectives.

Market trends, consumer attitudes, legislation and numerous other factors all affect the future of the business, and, as a consequence, the requirements and demands placed upon management.

Although some methods and concepts will never change, managers need to ensure that they keep their knowledge updated and continue to learn, adapt and evolve to a changing environment.

This is a question which causes much debate, and it is hard to come to a definitive answer, although this article here tries to shed more light on the subject.

A number of people believe effective leaders are born with many of the attributes necessary to lead a team, and that any leadership training is unnecessary. Whilst this may be true in part, having personal attributes is only half the story... an individual needs to learn how to utilise these attributes and skills to be a great leader and manager. A course such as the ILM Level 2 Award in Leadership and Team Skills not only teaches new concepts, but will also help current and new managers discover how to employ what they know in order to positively and successfully lead their team. Related Link: ILM Leadership and Management courses.

Although managers and leaders need to be able to give clear directions to team members, simply giving orders or delegating tasks with abandon will soon cause problems. Managers need to be able to motivate their workforce, as well as positively influencing them, so that they will approach tasks with enthusiasm and a will for the company to succeed.

The responsibilities of a manager are extremely varied. From devising targets to project management, motivating employees to disciplinary procedures, and much more besides, a manager will have to perform many functions as part of their job role. As such, they not only need to be well-trained, but will need to make sure that they continue to invest in their future development by attending training courses and keeping up to date with a changing world.

Contact Us


Please use the form below to get in touch. Alternatively, please call us on 0844 800 3295.



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Contact Us


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Alternatively, please call us on 0844 800 3295.

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