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ILM Level 5 Coaching and Mentoring Online Course

  • Complete At Your Own Pace
  • Tutor Support Throughout

Imagine being able to access your ILM Level 5 learning whenever you need it.

Our online training option gives you 24/7 access to our learning platform for the duration of the course.

This option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. The course documentation is detailed and easy to read, and you will also be able to upload assessments online and receive online feedback.

This online course will provide you with the knowledge, skills, confidence and insight to deliver effective coaching and mentoring. Whether you work for a large or small business or are an individual looking to expand your own training or consultancy company, this training is the best first step.

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Course Contents

This interactive training will give you a greater understanding of yourself as a coach and mentor. And put you in a better position to assess your skills and determine which areas you need to address. The course draws on our 25 years of training experience and means you can access all the great stuff from our classroom from the comfort of your home, whenever you need it.

Introduction (5 mins)
  • Welcome
Coaching principles (35 mins)
  • Why business coaching
  • What's the difference between coaching and mentoring?
  • What skills do you need to be a coach?
  • Managing expectations with your client - confidentiality
  • Creating a great experience
  • Certainty and fairness
  • Seeking out coaching moments
  • Managing different personalities
Methodology, tools and techniques (25 mins)
  • Coaching methodology
  • The Wheel of Life
  • Johari's window
  • Combining coaching and mentoring
Coaching models (15 mins)
  • STAR model
  • CASH model
  • Grow model
Coaching in practice (40 mins)
  • Running a coaching session
  • Building your bank of coaching questions
  • Performance coaching model
  • Falling forward
  • Coaching and psychometrics
  • How to create a coaching culture in your company
Next steps (5 mins)
  • The big finish
  • Useful downloads
  • Post course activity
  • The end game: How to get your ILM 5 qualification


Total time: 125 mins (approx.)
 A businessman and businesswoman shaking hands across a desk
A man smiling sat at a desk with a lamp
Business colleagues discussing a document
A manager mentoring a young employee
Two work colleagues shaking hands
A business meeting
A manager and her office team

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The prices below include unlimited email correspondence offering feedback and tutor guidance, with particular attention to ILM work-based assignments.

For more information on the difference between the Diploma and Certificate, please see the Frequently Asked Questions (FAQs) section below.



Frequently Asked Questions (FAQs)

This qualification is accredited by the Institute of Leadership and Management (ILM). Those who successfully complete the course, and the post-course assignments, will be eligible to use the following ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management).

As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their ILM Level 5 Certificate or Diploma in Effective Coaching and Mentoring.

These elements have been designed in order to show to ILM that you are able to put the skills and techniques learned on the programme into practice. We provide full support and guidance in completing these final elements.

To achieve this ILM qualification, participants will have to complete the following post-course activities:

3 x work-based assignments need to be completed. We offer 1 year of support included in the price, but you have up to 3 years from attendance and registration to submit them. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of logged coaching with 2-3 people. The Diploma will require delegates to complete 54 hours of logged coaching with 4-9 people.

Additional tutor guided learning will take the format of book and video reviews with ongoing tutor guidance and support via phone, Skype, Zoom or face-to-face.

Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view.

Those wishing to achieve the Diploma will be required to complete 54 hours of logged coaching with 4-9 people, whereas the Certificate requires 18 hours of logged coaching with 2-3 people.

We offer full support and guidance in completing these final elements.

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Please use the form below to get in touch. Alternatively, please call us on 0844 800 3295.



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