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First Line Management Course

  • In-House Option Available

Update: COVID-19

Delivery method and course content updated in light of the current situation.

For the foreseeable future, our First Line Manager course is now run via video conferencing. Ideal for those self-isolating, working from home and social distancing, you can now sit the course without the need to travel anywhere.

The course syllabus has also been updated to cover issues that many managers will be experiencing currently such as successfully managing your team remotely.

First Line Management Training


The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training.

Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

View Dates and Prices

Video Overview of the Course

In the video below, our trainer Paul Weedon provides a brief overview of what the 2-day training session will entail, and why our First Line Management course will prove so valuable for anyone setting out on their career as a new manager.

Course Syllabus

Managers have many functions including employee support

Module 1

Role Assessment and Personal Development
  • Understanding different roles and responsibilities in your business
  • Outline framework of your management orientation
  • Taking the step into management, what to look out for
  • Identifying personal development needs and planning for growth
A good manager needs effective communication skills

Module 2

Effective Communication Skills
  • Communicating to be effective - how, what and when to communicate
  • Designing effective questioning techniques and listening actively
  • Setting and managing expectations clearly
  • Working with, and responding to, differing communication styles

A manager needs to manage their time and themselves properly

Module 3

Managing Yourself
  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Recognising performance management and feedback conversations
  • Learn how to delegate effectively
  • Understand how to manage your own emotions in tough situations
  • Plan and prepare before strategic conversations with your team or stakeholders
  • Regulating your own emotions
A line manager needs to motivate and manage their team

Module 4

Managing Your Team
  • Understanding different management styles and how to use them
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams

In-House Courses

In-House First Line Management Courses

This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.

For companies looking to get the most out of the session and the best value for money, an in-house management training programme is ideal. This course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.

If you would like to discuss how we can tailor this programme into a bespoke management training course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.

Scheduled Open Courses

Scheduled First Line Manager open courses

Update: COVID-19

Delivery method and course content updated in light of the current situation.

For the foreseeable future, our First Line Manager course is now run via video conferencing. Ideal for those self-isolating, working from home and social distancing, you can now sit the course without the need to travel anywhere.

The course syllabus has also been updated to cover issues that many managers will be experiencing currently such as successfully managing your team remotely.

There are no hidden extras to pay on top of our course prices. Our First Line Manager open course prices include all materials and a certificate of attendance.

Normal Price: £750.00 + vat
Online Booking Price: £675.00 + vat
Book and pay online for a 10% immediate payment discount (£75.00) off the usual price of £750.00 + vat per person. All online payments are securely encrypted and processed through PayPal™ meaning we never see your card details. You do not need a PayPal account to make payment by card.

Course Date Availability?             Book Online
09-10 June 2020 Places Available Book Now
22-23 September 2020 Places Available Book Now
10-11 November 2020 Places Available Book Now
08-09 December 2020 Places Available Book Now
09-10 Jun 2020 Book Now
22-23 Sep 2020 Book Now
10-11 Nov 2020 Book Now
08-09 Dec 2020 Book Now

"Tienie moulded the course into areas that were relevant to my line of work and made everything very easy to understand. Everything was broken down very nicely, making quite a complex issue easily understandable."

"I really enjoyed the course, due to it being a much smaller group than expected. We were able to discuss problems that we face at work and visualise how to overcome these."

"Very pleased. The tutor was open to easy discussion and explaining different methods. I gained some valuable tools and would recommend."

"Clear and concise with relevant models to refer to. A worthwhile investment; a clear, well-built course."

Why is Management Training Needed?

Management training is extremely useful for managers

Managers play a vital role in the success or failure of a business, and are crucial in helping a business reach its maximum potential. Without them leading from the front, employees will suffer from a lack of direction and team cohesion, which will make them far less effective at achieving the organisation’s objectives.

Market trends, consumer attitudes, legislation and numerous other factors all affect the future of the business, and, as a consequence, the requirements and demands placed upon management.

Although some methods and concepts will never change, managers need to ensure that they keep their knowledge updated and continue to learn, adapt and evolve to a changing environment.

Is Formal Management Training Necessary to be an Effective Leader?

Employees talking in an informal business meeting

This is a question which causes much debate, and it is hard to come to a definitive answer, although this article here tries to shed more light on the subject.

A number of people believe effective leaders are born with many of the attributes necessary to lead a team, and that any leadership training is unnecessary. Whilst this may be true in part, having personal attributes is only half the story... an individual needs to learn how to utilise these attributes and skills to be a great leader and manager. A course such as the ILM Level 2 Award in Leadership and Team Skills not only teaches new concepts, but will also help current and new managers discover how to employ what they know in order to positively and successfully lead their team. Related Link: ILM Leadership and Management courses.

Management is About More Than Just Giving Orders to Employees

A female manager in a white shirt smiling

Although managers and leaders need to be able to give clear directions to team members, simply giving orders or delegating tasks with abandon will soon cause problems. Managers need to be able to motivate their workforce, as well as positively influencing them, so that they will approach tasks with enthusiasm and a will for the company to succeed.

The responsibilities of a manager are extremely varied. From devising targets to project management, motivating employees to disciplinary procedures, and much more besides, a manager will have to perform many functions as part of their job role. As such, they not only need to be well-trained, but will need to make sure that they continue to invest in their future development by attending training courses and keeping up to date with a changing world.

"A great course. We covered a huge amount of information and I look forward to implementing changes in my team. There was lots of information and models to choose from. Tienie practised what he preached and set a good example for positive, collaborative communication."

"I liked the way the training was delivered, and how much confidence it has given me. The course was fantastic and very enjoyable - a real light bulb moment!"

"An excellent course delivered brilliantly!!"

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Also Consider...

ILM Level 3 Award in Leadership and Management

ILM Level 3 Award in Leadership and Management Course

As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.

Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training.

Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.

We currently run this qualification as an open course at our Nottingham and Reading training venues, as well as offering it as an in-house programme for a group of our managers. As part of our Online Future Leaders Journey, we also offer the ILM Level 3 Award and ILM Level 3 Certificate qualifications in Leadership and Management as online courses which can be taken over 12 and 18 months respectively, and are idea for those who cannot take the three days out of the workplace to attend an open course.

To find out more information such as scheduled dates and prices for the various ILM Level 3 Award in Leadership and Management options, please click on the button below.

Click Here for More Information

IOSH Managing Safely Health and Safety Course

IOSH Managing Safely Course

As a new manager, one of your new responsibilities is likely to be the management of health and safety.

It is up to managers to ensure that all reasonable precautions have been taken and control measures put in place in order to reduce, as far as is reasonably practical, the chances of a worker becoming ill or injured as a result of doing their job. A failure to comply with these responsibilities can lead to criminal prosecution.

One of the most popular health and safety training courses for managers is the IOSH Managing Safely certificate. Typically run over three days, this qualification provides managers with a comprehensive overview of the main health and safety issues that will apply to a workplace in virtually any industry. These include risk assessments and hazard identification, accident prevention, environmental considerations, legal responsibilities and much more.

The IOSH Managing Safely course is aimed at managers and supervisors with health and safety responsibilities, but is equally valid for directors, senior officers and health and safety officers in low risk organisations. Past delegates have come from virtually every industry and internationally.

So if you are a new manager and are taking your first steps into the management of health and safety in the workplace, this course will be ideal, particularly if you have had little or no formal health and safety training in the past. Please click on the button below to find out more about it, along with scheduled dates and prices.

IOSH Managing Safely Course

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