The debate over whether money and pay is the greatest method of motivating employees in a business to work harder has been raging for many years, and is likely to go on for many more years as no definitive answer can be found.
The issue of motivation (or lack of it) is of vital importance to a manger/owner, as a motivated workplace can be the difference between a company prospering or going out of business.
This is the reason why motivation is given such importance when it comes to training courses and business coaching, as it plays such a crucial part in shaping how the business fares in the coming months and years.
There is no denying that, for the vast majority of people, money is a powerful motivator and is in fact not only the most important, but is often the only thing many employees will think about and respond to when a manager tries to motivate their team. They believe that employees only work in order to be financially rewarded and that other incentive methods will have a limited effect, if indeed any at all.
There are many other people though who do no not believe that money is the sole reason for people turning up to work. Whilst acknowledging its importance, they claim that there are in fact many other needs and requirements that workers have, and so a variety of non-financial rewards and incentives can be utilised to increase their motivation and performance in the workplace.
Those managers who do not subscribe to the theory that money and pay is the be all and end all when it comes to motivation are usually much more likely to provide business coaching to their employees. Not only can business coaching help to better understand and identify what makes that individual motivated (or causes a lack of motivation), but can also be used as a starting point from which to address the issues that are limiting levels of motivation for them.
Determining the root causes of a lack of motivation, and then setting in motion effective remedial action to address them, will prove to be a far more cost-effective and sustainable solution than simply chucking more and more money at someone.
The debate regarding the effectiveness of money in motivating an individual to perform to a high standard in the workplace has been ongoing for many years, with no definitive conclusion likely to be made anytime soon. Money can be a significant factor in a person being attracted to the job in the first place, as well as a major reason for them wanting to stay. It is important that those managers who wish to provide business coaching to their employees have a thorough understanding of what motivates their various workers according to their differing personalities and characteristics, so that they know what will be effective in motivating and incentivising them to increase their performance in the workplace.
A capable business coach will know that many other factors apart from money have an impact on an employee's motivation at work. Whilst money and a high salary is likely to be one of the top considerations for a person when they are applying for a new position, it will often be the case that it is overtaken by other workplace factors when it comes to job retention and the person staying in the job role, rather than seeking alternative employment elsewhere.
Issues such as working conditions, recognition, job diversity (not repetitive, day after day tasks), prospect of promotion, level of responsibility, attitude of management and fellow colleagues, and many more can all play a part in affecting the decision of a worker to stay in their job.
Successfully satisfying the non-financial criteria will usually dissuade employees requiring higher salaries to compensate them for putting up with any undesirable conditions which they are forced to endure.
Whilst there is much argument over whether money and financial rewards are the be all and end all when it comes to motivating employees to perform to a higher standard at work (see section "Money as a Motivator" above), there are many scholars and managers who believe that job satisfaction relies on more than just money. Whilst acknowledging that it is nearly always an important consideration - often being the most important consideration in the majority of people - many strongly insist that other factors need to be present in order for an employee to be highly motivated at work such as job security, feeling that their employer cares about their safety, chance of promotion and advancement etc, and that chucking more and more money in their direction may not always be the solution.
For example there will be some jobs and working conditions in which a manager could not pay a person enough to make them want to stay in the role any longer or do it in the first place. The current or potential employee will require certain provisions such as decent working hours, the presence of suitable health and safety equipment, interesting mix of tasks etc to stick with the job, otherwise they may decide no amount of money is satisfactory for putting up with such conditions. As far as a company is concerned, they will need to pay higher and higher wages in order to compensate for the poor working conditions, which will greatly increase costs and lower profit levels.
As not every employee will be motivated purely by money, managers need to determine and attempt to satisfy the non-financial desires that their workers have. This can be done by getting to know them through discussion, business coaching meetings or team building days to determine what makes them tick and what will motivate them to achieve more at work which will benefit the organisation.
A good manager who is providing business coaching to their employee or employees knows that there is a vast array of potential tools available to them which can be utilised to increase the motivation of their team or an individual.
A variety of these tools and incentives can be of a financial nature, and are intended to reward employees with a monetary return for their work. The intention is to motivate and incentivise them to work harder and increase their output which, despite having to pay extra to the workers, should lead to increased revenue and greater levels of profit.
Managers need to be extremely careful though when it comes to the use of financial incentives to motivate their employees. Once issued, it can be hard for this technique to be taken away, and workers may expect a financial incentive the next and indeed every time a project or target is set. Not only can this greatly increase costs if it is paid every time, but workers may become de-motivated if they expect a financial incentive but none is provided.
Financial incentives such as bonuses for exceeding targets or a per piece payment may increase output but can end up causing an adverse effect upon overall quality of the finished product as workers rush to complete each one and produce as many as possible to receive more money. Not only can this damage the company's reputation if they get a name for producing poor quality products, but can also have financial consequences from product returns and recalls, not to mention potential fines if the defective products cause a risk to the health and safety of consumers who are injured by a sub-standard item. These dangers can come in many forms including sharp edges, faulty electrical wiring or coated with a harmful chemical which is hazardous to health to name but a few.
An incentive scheme designed to get workers or employees to achieve a certain target or objective needs to have at its core a reward scheme which actually means something and has an effect upon the workers. If it is a reward which is considered small and insignificant by workers it will have very little impact upon them and is highly likely to fail in its objective of motivating them to increase their performance levels. In order for them to go above and beyond the call of their workplace duties, employees will want to feel like there is something in it for them at the end to make it worth their while for working harder and going above and beyond normal activity, otherwise they will just ignore management's wishes to work harder for what they see as no reward.
Many rewards and incentives are of a financial nature. The downside to making use of meaningful financial rewards is that whilst the bigger the reward the greater its potential impact and chances of successfully achieving the desired results, the greater the cost to the company. Managers need to be careful that the bonuses paid to workers do not offset the financial gain brought about by the increase in output. This will not only make it a pointless exercise, but also may bring with it the expectation from workers that they should get a bonus the next and every time there is a need to raise production to fulfil a big order or project. If they do, it will cost the company money and lost profit if they offer the incentive every time. If not, workers can become de-motivated if this is not forthcoming.
Many managers engaging in business coaching for their staff members will be aware of the value, and the potential pitfalls, of using incentives and bonuses to motivate them. These can be financial, but can also be of a non-financial nature and include rewards such as job enrichment, extra time off or a team away day for example. When utilised correctly, incentives can increase the productivity and/or quality of their work, but there are potential dangers too with issuing bonuses and rewards, particularly financial ones (See Article: Carrot and Stick Approach to Motivation).
When using monetary or non-financial incentive schemes, either in conjunction with providing business coaching or in isolation, it is important that managers convey to employees clear targets, goals and objectives that are required in order to earn the reward in question. This will allow them to have a clear idea of what they need to do in order to obtain the reward and set about doing it, which is the intention of providing the incentive scheme in the first place.
Conveying an indistinct and ambiguous target such as "increased production" or "better quality finished product" is too vague and can lead to unhappiness and de-motivation amongst workers if they feel they have achieved this objective whereas management, who had a different definition of success in mind, do not.
Setting a clear, preferably quantifiable target at the outset can eliminate confusion and make it clear to everyone as to what is desired and what will trigger the incentive. It will also allow employees to track and measure how far their efforts are going in terms of satisfying the target, which can also increase their motivation to succeed, particularly towards the end of a specified time period for completion.
Whilst financial rewards can be an effective tool to motivate employees, it is often far more effective in the long run for managers to engage in business coaching with workers to address issues and remove barriers which are holding them back from being highly motivated and achieving more when at work.
When making use of financial incentives to motivate employees, either on their own or at the same time as providing business coaching sessions for/with them, it is highly likely that these incentives will have much more of an impact if they are utilised over a short period of time, insofar as the targets required to achieve the promised reward and the delivery of that reward.
For example, workers will be able to raise their production levels over a short term of say a week or a month, but if they are asked to do it for a year or longer they are unlikely to keep up the same level of intensity for this period, and will then either go back to their normal speed of working, or will keep trying to work to this extra level and risk damaging their psychological health and may need to take time off work with conditions such as occupational stress, or leave the company altogether as they find the demands too onerous which is making them unhappy at work.
It may also de-motivate workers if they have to wait a long time to actually receive the promised reward. If they know this from the outset, they may feel that it is so far away in time that it is not worth the effort to achieve the increased targets. Just as bad, they may have satisfied the requirements only to then be unexpectedly told that they will not see any of the bonus until the next financial year which can be many months away, or the completion of the entire project which could take years.
Needless to say, this will cause extreme dissatisfaction, de-motivation and a possible mini-revolt amongst employees which would be preferable for managers to avoid!
However incentive schemes which are intended to increase production and output can not only have an adverse effect on the quality of the finished articles, but it can also have a detrimental impact upon health and safety in the workplace. This is down to the fact that as workers will be paid more if they produce more, they are likely to rush the job and will be much more inclined to circumvent existing health and safety regulations and control procedures which have been put in place to prevent an accident or injury to them. Likely examples include not stopping to put on protective clothing, failing to comply with instructions on safety permits, and trying to fix or perform maintenance on machinery or equipment themselves when they should stop and wait for a qualified engineer to work on it.
It is imperative that whilst managers have a desire to increase production, they still do not allow workers to ignore health and safety rules that are there to prevent accidents. Failure to do so can result in hefty fines which will more than offset any financial gain made by the increase in output, and may even threaten the future existence of the company.
The BCF Group have evolved from the Business Coaching Foundation, which was established in 2001. We have leadership development and business coaching at our core. Having representation from global learning leads, executive coaches and talent development specialists, we deliver accredited people development programs.Find Out More
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Please use the form below to get in touch.
Alternatively, please call us on 0844 800 3295.