Business Coaching, Management Training, Interpersonal Skills and More - The BCF Group

Booking Terms and Conditions


1. Definitions and Interpretation

1.1 The parties are defined as 'the supplier', which is BCF Group Limited, and 'the company' as defined on page 1 of this agreement is 'the client'.

1.2 This agreement shall be subject to the laws of England and Wales to the exclusive jurisdiction of whose courts the parties hereby submit.


2. Value Added Tax (VAT)

2.1 Prices do not include Value Added Tax (VAT), which will be added to the total invoice amount at the current rate.


3. Payment Terms

Online Bookings

Payment is to be made online via credit/debit card at time of booking to secure course place(s).

A refund is available for online purchases for up to 14 days after the date of purchase.

No refunds can be given for e-learning courses once the course has been accessed.


Offline Bookings

A 50% non-refundable deposit is required at the time of booking, with the balance payable seven days prior to programme commencement. If the programme is for delivery within one month we will send one invoice for the full amount which should be paid seven days before the programme commencement date(s).


Other Information

Both online and offline bookings are bound by the cancellation and termination terms stated in sections 5 and 6 of this document.


4. Changes to Original Order

4.1 There will be no charge if a substitute person from your organisation wishes to replace the original delegate on the same date and same programme.

4.2 Substitutions notified to our office within 5 working days of the programme commencement date may result in the original name appearing on all documentation.

4.3 Any changes made to accredited programmes needs to be notified within 28 days before the exam date as innacurate details will result in a fee.


5. Cancellations

5.1 Once the 14 day cooling off period has expired for online purchases, cancellations made within 28 days of the course start date will incur the full course fee.

5.2 BCF Group Limited reserves the right to re-schedule programme dates due to circumstances outside their reasonable control except where the conditions defined in section 6 apply. BCF Group Limited maintain the right to cancel any training course with one weeks' notice of the course date due to low delegate attendance.


6. Termination

The client may terminate this Agreement immediately by notice in writing if the supplier shall:-

6.1 be in breach of any of the terms of this Agreement which in the case of a breach capable of remedy is not remedied by the supplier within 10 days of receipt by the supplier of a notice from the client specifying the breach and requiring its remedy.

6.2 be incompetent, guilty of gross misconduct and/or any serious or persistent negligence in respect of his/her obligations hereunder.

6.3 fail or refuse after written warning to carry out the duties reasonably and properly required of him/her hereunder.


7. Force Majeure

7.1 Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary licence), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.


8. Delegate Accommodation

8.1 All delegate accommodation costs, in their entirety, are the responsibility of the delegate or client company.

8.2 In the event of cancellation, the hotel's terms & conditions of business apply. You may be liable for cancellation charges if you do not give sufficient notice.


9. Intellectual Property

9.1 All intellectual property belongs to BCF Group Limited which remains the sole property of BCF Group Limited and will not be copied or distributed or used for personal or commercial gain.


10. Data Protection

10.1 By returning this booking form you are consenting to the details provided being used for administration, sales and marketing by BCF Group Limited.


11. Notices

Any notice required by this Agreement to be given by either party to the other shall be in writing and shall be served by sending the same by registered post or recorded delivery to the last known address of the other party and shall be deemed to have been served on the day following posting. Any receipt issued by the postal authorities shall be conclusive evidence of the fact and a date of posting of any such notice.






Featured Courses:

ILM Level 3 Award in Leadership and Management Course

As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.

Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training.

Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.

We currently run this qualification as an open course at our Nottingham, Manchester and Reading training venues, as well as offering it as an in-house programme for a group of our managers. As part of our Online Future Leaders Journey, we also offer the ILM Level 3 Award and ILM Level 3 Certificate qualifications in Leadership and Management as online courses which can be taken over 12 and 18 months respectively, and are idea for those who cannot take the three days out of the workplace to attend an open course.

To find out more information such as scheduled dates and prices for the various ILM Level 3 Award in Leadership and Management options, please click on the button below.

Click Here for More Information


Contact Us


Please use the form below to get in touch. Alternatively, please call us on 0844 800 3295.



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Contact Us


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Alternatively, please call us on 0844 800 3295.

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