The BCF Group

Conflict Management

Conflict Management

The Conflict Management course is aimed at employers with direct client interaction or those with responsibility for employees with direct client interaction, and is ideal for all public facing workers who may come across conflict in their roles.

This course is suitable for managers and employees alike in all types of workplaces and industries, as conflict can become an issue anywhere.

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What Does This Course Cover?

The syllabus of the Conflict Management course covers relevant issues such as:


IOSH Managing Safely Course
  • How to recognise conflict and the escalation of violence
  • Dealing with and diffusing conflict
  • How to carry out a dynamic risk assessment
  • Avoidance and breakaway techniques
  • What is reasonable force?


Course Tutors


Accident Investigation Course Tutors

Our health and safety course tutors are qualified and experienced professionals with an appropriate background in this topic.

All course tutors are experienced in delivering engaging health and safety training, and hold professional membership of the chartered Institution of Occupational Safety and Health (IOSH).





In-House Courses


In-House Accident Investigation Training Courses

This course is primarily delivered in-house at your premises. The course content can be tailored to your specific requirements, taking into account the specific dangers and working practices of your particular company and industry. It can also be combined with one or more other courses to create a truly bespoke training programme for your employees.

For more information please call 0844 800 3295 or send us an online contact form with a description of your training requirements.




Frequently Asked Questions

The Conflict Management course is delivered over one day.

Each delegate will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms.

The course is designed to be interactive, allowing delegates the opportunity to develop their skills with the support of the course tutor.

Delegates will be awarded a certificate of attendance upon successful completion of the course.




Scheduled Courses


Our Conflict Management course is not currently scheduled as an open course, and is currently only available as an in-house course where we come to your premises and deliver the training for a number of your employees.

For more information, and to discuss your training requirements further, please call us on 0844 800 3295 or send us an online contact form.




In-House/Bespoke Courses


In-house health and safety training courses for your employees

Most of the courses listed below focus on specific health and safety areas (e.g. COSHH training, manual handling training etc.), whereas most of the accredited courses try and cover the entire spectrum of health and safety.

Please click on the course titles below to read more about each one. Remember, these courses are entirely flexible and can be tailored and altered to suit your needs and industry sector. They form the basis for our in-house training programmes, andcan either be run as they are if the outline is exactly what you want, or can be be modified to suit the individual requirements of your organisation. Two or more can also be combined to tailor a bespoke training session for you.

Courses:
Accident Investigation
Asbestos Awareness
CDM Refresher Training
Conflict Management
COSHH Awareness Training
COSHH for Managers and Supervisors
DSE Assessors Course
Environmental Awareness
Environmental Management
Environmental Management Systems
Fire Officer (Incident Controller)
Fire Risk Assessment
Fire Safety Training
Fire Warden / Fire Marshall
Health and Safety Awareness
Health and Safety for Managers
Health and Safety Instructor
Managing Work Equipment
Manual Handling
Manual Handling Instructor
Manual Handling Risk Assessment
Office Safety
Permit to Work Training
Risk Assessment
Risk Assessment Instructor
Safety Management Systems
Sharps Awareness
Sharps Awareness Instructor
Working at Height


Do you need some advice?

Discuss your training requirements today with one of our expert advisers.