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Customer Service Online Course
Any commercial company depends upon customers. Without these customers spending money on the firm’s products or services, it will not make enough money to continue. This is why customers are said to be the lifeblood of any business, as without them the company will soon fail and be forced to close.
Whether a customer is a brand new one who has never used the company before, or an existing customer who has been spending money with the firm for years, both will still need to be provided with good customer service.
A failure to provide high levels of customer service will result in customers deserting the company and spending their money with a competitor. Even worse, if customer service is particularly bad, they may even ask for some or all of their original investment to be refunded first! In either scenario, the financial ramifications for a business can be severe.
This Customer Service course will start by seeking to answer the important question of "What is Customer Service?" It will then cover topics including discovering and understanding customer needs, the goals of customer service, communication skills and dealing with any complaints which customers may make.
There are multiple choice questions at the end of each unit. Those who successfully achieve the minimum mark required to pass these assessments are rewarded with a printable certificate.
An e-learning course is ideal for those who cannot get time away from the workplace and do not require a tailored course which deals with specific risks. If you do, then an open course or bespoke/in-house course will be much more suitable for your requirements.
The course comprises the following modules:
- Module 1: About the Course
- Module 2: What is Customer Service?
- Module 3: The Goals of Great Customer Service
- Module 4: Discovering and Understanding Customer Needs
- Module 5: Delivering Maximum Levels of Customer Service
- Module 6: Making Customers Feel Great From the Start
- Module 7: Communication Skills
- Module 8: Non-Verbal Communication and Body Language
- Module 9: Dealing with Customer Complaints
Single Licence
Individuals looking to take the Customer Service online course can purchase a single user license for £15.00 + vat. This license grants unlimited access to the course, with no time restrictions, for one user only.
Please click the link below to complete the booking form and payment online.
Once we have received this we will set-up your access to the course within 24-48 hours, and e-mail you your log-in details to the address provided on the booking form.
Buy Single LicenceMultiple Licences for Businesses
If you are a business or organisation and have a number of employees that you would like to take the Customer Service online course, we offer discounts for multiple purchases, with a greater discount amount available the more courses that are purchased.
Purchasing a business license will grant the buyer administration access from where they can issue log-in usernames and passwords to their employees. This allows businesses to take advantage of the greater discounts on offer even if they do not currently know the names of every individual who will be taking the online course, which is particularly useful if you plan to grant access to employees over a period of time rather than all at once (e.g. getting new starters to complete the course). It also negates the need to fill in a massively long booking form with all their names when purchasing!
The pricing and discount structure available for mutiple purchases of this course is currently:
- 2-9 Licenses: £14.50 + vat each
- 10-49 Licenses: £14.00 + vat each
- 50-99 Licenses: £13.50 + vat each
- 100+ Licenses: £13.00 + vat each
Unlimited Usage Subscription
Take the hassle out of sourcing individual training courses by giving your employees unlimited access to all 85 online video courses (click here to view all titles) with an annual subscription.
- The convenience of training anywhere with an internet connection
- Keep knowledge up to date and learn new skills
- You allocate users, giving you full control and flexibility
- Ability to monitor each individual’s progress and check course completion
- Make a one-off payment or pay by monthly instalments
Aside from the annual subscription, the only additional cost is a £250 + vat setup fee. However, for a limited time only, setup is currently free.
| Users | Monthly Cost | Buy Now |
|---|---|---|
| 1-10 | £150 + vat | Buy Now |
| 11-25 | £250 + vat | Buy Now |
| 26-50 | £350 + vat | Buy Now |
| 51-100 | £450 + vat | Buy Now |
| 101-250 | £800 + vat | Buy Now |
| 251-500 | £1,200 + vat | Buy Now |
| 501-750 | £1,500 + vat | Buy Now |
| 751-1,000 | £1,900 + vat | Buy Now |
| 1,001-2,500 | £3,400 + vat | Buy Now |
| 2,501-5,000 | £4,500 + vat | Buy Now |
